Privacy Policy

Last Updated: 2/23/25

This Privacy Policy explains how Dmunoz Media INC (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects information obtained from users (“you” or “your”) of our Balloon Decor AI platform, including our website, mobile application, and related services (collectively, the “Service”). By accessing or using our Service, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you register for an account, subscribe to our services, contact us, or otherwise interact with our Service, we may collect personal information such as:

Contact Information: Name, email address, phone number, and mailing address.
Account Details: Username, password, and other registration details.
Payment Information: Billing details and payment method information when you subscribe to a paid plan.
Communications: Any information you provide when contacting us or interacting with our customer support team.

1.2 Usage Information

We automatically collect certain information about your use of our Service, including:

Log Data: IP address, browser type, operating system, referring URLs, pages viewed, and other usage data.
Cookies and Tracking Technologies: Data collected via cookies, web beacons, and similar technologies to enhance and personalize your experience.

1.3 Device Information

We may also collect information about the device you use to access the Service, including hardware model, operating system version, and unique device identifiers.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

Provide and Improve the Service: Process your requests, manage your account, and enhance the features of Balloon Decor AI.
Personalize Your Experience: Tailor content and recommendations based on your interactions and preferences.
Communicate with You: Send service-related announcements, newsletters, updates, and responses to your inquiries.
Process Payments: Facilitate transactions related to your subscription and billing.
Analyze Usage: Monitor and analyze usage trends to improve our Service, develop new features, and ensure system security.
Compliance and Legal Obligations: Enforce our Terms of Service, comply with legal requirements, and protect our rights and those of our users.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Enhance User Experience: Remember your preferences and provide a more personalized Service.
Analyze Performance: Understand how you use our Service, diagnose issues, and improve overall functionality.
Marketing and Advertising: Deliver relevant content and ads. You may opt-out of certain tracking technologies via your browser settings or through our provided options.

For more information about cookies and how to manage them, please refer to our Cookie Policy.

4. Information Sharing and Disclosure

We may share your information under the following circumstances:

Service Providers: With third-party vendors who perform functions on our behalf (e.g., payment processing, data analytics, hosting) under confidentiality agreements.
Legal Compliance: When required by law, regulation, or legal process, or to protect the rights, property, or safety of the Company, our users, or others.
Business Transfers: In connection with any merger, sale of assets, financing, or acquisition of all or a portion of our business.
Consent: With your consent or at your direction.

We do not sell, trade, or otherwise transfer your personal information to third parties for their direct marketing purposes without your consent.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will take steps to delete or anonymize it.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

Access and Correction: Request access to or correction of your personal information.
Deletion: Request the deletion of your personal information.
Opt-Out: Opt out of receiving marketing communications from us by following the unsubscribe instructions included in such communications.
Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at the email address provided below.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside your state, province, or country where data protection laws may differ. By using the Service, you consent to the transfer of your information to countries outside your jurisdiction.

9. Children’s Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected such information, please contact us immediately so that we can take appropriate steps to delete the data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the following details:

Email: hello@balloondecor.ai
Phone: (646) 296-7468

By using Balloon Decor AI, you agree to the collection and use of your information as described in this Privacy Policy.